Spa Policies
Please review our policies to ensure a smooth and enjoyable spa experience for yourself and our other guests.
Quick Links
Reservations
Advance booking is recommended to secure your preferred date and time of service. A credit card number is required at the time of booking for a confirmed appointment.
We do accept walk-in guests; however, please note that availability may be limited.
Note: Groupon reservations are accepted Monday through Thursday only.
Cancellation Policy
By booking a reservation, you agree to adhere to our 24 hour cancellation no show policy. You must cancel/reschedule 24 hours prior to your appointment time; otherwise, you will be charged full price.
Note: Groupon reservations are accepted Monday through Thursday only.
Arrival & Check-In
Please check in at the spa reception at least 15 minutes prior to your scheduled reservation to avoid reduced service times.
Important
- Late arrivals will result in shortened service times to accommodate other guests fairly
- Please allow time for travel and traffic
- If you are running late, please call our reception immediately
- Late arrivals will be charged for the full price of services scheduled
Consultation
All guests are required to fill out a consultation form in order to receive service.
Spa Etiquette
To ensure that all guests can enjoy the peaceful sanctuary at Ultimate Massage Spa, we respectfully request that all guests keep noise to a minimum.
- Keep cell phones and electronic devices on silent mode or leave them in your car
- Avoid engaging in loud conversations
- Respect the relaxing environment for yourself and other guests
Children Policy
All our treatments and services are intended for persons 12 years and older. Children are permitted at Ultimate Massage Spa only if they are booked for a service and their parents or guardians give consent for the service and fill out a consultation form.
For safety reasons, no child under the age of 12 is permitted in the spa unless booked for a service.
We do not have facilities to care for children and hope you understand we cannot assure their safety in a professional environment. We also strive to maintain a relaxing environment for all our guests.
Pregnancy & Medical Considerations
Please Disclose
- High blood pressure
- Heart conditions
- Recent surgery
- Pregnancy
- Any other medical complications
You are advised to consult a doctor before signing up for any treatment or services.
Prenatal Massage: We have certified therapists who can perform prenatal massages. Please note we only accept women who are past their first trimester (approximately 12 weeks).
Smoking & Alcohol: Smoking, vaping, and the consumption of alcohol within the Spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after any Spa treatment.
Professional Spa Standards
Our trained therapists are here solely to help improve your wellness and relaxation. For full body treatments, your body will be fully covered during the entire treatment.
If a therapist ever feels that a guest is behaving inappropriately, they are authorized to stop treatment service immediately and you will be charged for the services scheduled.
Valuables
We recommend that no jewelry be worn at the Spa. Ultimate Massage Spa and our employees accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises.
We kindly ask that you check all belongings before leaving the spa.
Gratuities
Our treatments and services do not include gratuities/tips. Customary gratuity for each service provider is 15 to 20 percent.
If you wish to give your provider a tip, there are tipping envelopes at the front desk. We prefer cash tips as they go directly to the provider. Tipping is never expected, but always appreciated.
Gift Cards
Gift cards for our spa treatments are available for purchase online or in-person at the spa.
Ultimate Massage Spa holds no responsibility if you lose your gift card. Please treat it like cash.
Payment & Pricing
We accept cash and all major credit cards. Prices are subject to change without prior notice.
Please Note
- Prices and services are subject to change without notice
- We do not accept responsibility for prices listed on third-party websites
- Spa packages must be used by the same person on the same day
- Packages cannot be combined with other discounts, offers, or promotions
- Any discounts will be applied to the full price of each service
We encourage our guests to inquire about pricing and available services when booking your reservation with our front desk or via our official website.
Refunds & Returns
Refund Policy: Services, treatment packages, gift cards, spa products, and merchandise purchased are non-refundable.
Return Policy: Any defective products or merchandise purchased for home use can be exchanged within 14 days of purchase, provided a receipt or proof of purchase is presented. Unfortunately, we cannot provide cash refunds for returned products; instead, a replacement or spa credit will be provided.
General Disclaimer
The spa treatments, services and/or facilities received or utilized at Ultimate Massage Spa are intended for general wellness purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that guests may have.
Guests will fully indemnify and hold harmless Ultimate Massage Spa, representatives, agents, staff, and suppliers from and against all liabilities, claims, expenses, damages, and losses, including legal fees, arising out of or in connection with the spa treatments, services, and/or facilities.
Ready to Book Your Appointment?
Now that you know what to expect, schedule your spa experience today.
